While social media and review sites have the power to cement your brand and establish you as a customer relations expert, those same online channels also have the power to cripple your brand and impact on your conversions quickly.
At Fluid we believe that social media should be used as a primary arm to your customer service efforts; it’s expected, it’s responsive and most of all it can stop any negative backlash before it really has time to take hold.
So whether you’re looking to turn those less than glowing reviews into a more positive outcome or you’re unsure of how to manage negativity, we can help you respond to the good, the bad and the just plain ugly in a proactive and sustainable way.
We can’t be your customer services team, but we can offer the expertise to safeguard your business against the impact of negative reviews. You might not be able to please everyone, but you can certainly react admirably with the right online reputation management.